Good questions.
Clear answers.
Find the essentials about ordering, delivery and returns. If you need help with something specific, we’re an email away.
Ordering & payment
How do I place an order?
Choose your product, select any available options and add it
to your cart. Review the items and quantities, then enter your
delivery and payment details at checkout. Keep your order
confirmation for reference.
Which payment methods can I use?
The payment methods available for your order are shown at
checkout. Review the final total, including any shipping
charges and applicable taxes, before completing your purchase.
Can I change or cancel my order?
Email
info@tampahometree.us
as soon as possible with your order number and the change
you need. We’ll check whether the request can still be made.
Changes and cancellations cannot be guaranteed once an
order has progressed through fulfillment.
I haven’t received my confirmation email. What should I do?
Check your spam, junk and promotions folders, and make sure
you’re checking the email address used at checkout.
If you still can’t find it, contact us with your name,
purchase date and checkout email address. Never send
your full payment card details.
Shipping & tracking
Where do you ship?
We currently ship within the United States only.
Available delivery options and any shipping charges
are displayed at checkout.
How long does delivery take?
Our usual delivery estimate is 2–5 days. This is an estimate,
not a guaranteed arrival date. Timing can vary by destination
and carrier conditions. Please check our
shipping policy
for the full details.
How can I track my order?
When tracking is available, use the tracking link in your
shipping confirmation email. It opens the carrier’s latest
shipment information. For help finding your tracking details,
email us with your order number.
My tracking hasn’t updated. Is something wrong?
Tracking can remain unchanged between carrier scans.
A “label created” message may appear before the carrier
records receipt of the parcel. If your shipment appears
delayed or the delivery estimate has passed, contact us
so we can review the details.
Returns & order problems
What is your return policy?
We offer a 14-day return window, subject to our
return and refund policy.
Contact us before sending anything back. Eligibility,
item condition requirements and any return costs follow
the published policy.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number, a description
of the problem and clear photos of the item and packaging.
Keep the packaging while we review the issue.
We’ll explain the appropriate next steps.
Where will an approved refund be sent?
Approved refunds are generally returned to the original
payment method, in accordance with our refund policy.
Your bank or payment provider may require additional time
before the refund appears in your account.